Request Tracker Installation on CentOS 5 / RHEL 5
This tutorial assumes database server for the tracker is already up and running on a same or another machine. The tutorial based on RHEL 4 Install Guide and another one guide slightly modified to conform CentOS 5 / RHEL 5 changes and facilitate software installation. Apache2/mod_perl2 with RT 3.8 are used in the tutorial. You may want to review Manual Installation Requirements and Manual Installation to get a grip of the installation process.
Perform a standard install of CentOS 5 or RHEL 5. Enable "centosplus" repository in the /etc/yum.repos.d/CentOS-Base.repo. Download and install RPMforge distribution.
Install Apache and mod_perl:
# yum install httpd httpd-devel apr-devel mysql-client mysql-devel mod_perl
...and also some CPAN module dependencies...
# yum install freetype-devel gd-devel libjpeg-devel libpng-devel xorg-x11-devel
Install ncftpget, it's required by some CPAN modules. In case you don't use x86_64 look for an appropriate build.
# rpm -i ftp://rpmfind.net/linux/EPEL/4AS/x86_64/ncftp-3.2.0-3.el4.x86_64.rpm
RT Pre-Install: Security
# groupadd rt
Change rt:x:500 line in /etc/group to the rt:x:500:apache
Disable SELinux, change the SELINUX=enforcing or SELINUX=permissive line in /etc/selinux/config to SELINUX=disable
# chmod -Rf 755 /etc/httpd/logs
# reboot
RT Pre-Install: Perl Modules
# yum install perl-Apache-Session perl-Class-Container perl-Class-Data-Inheritable perl-Crypt-DES perl-Devel-StackTrace perl-Exception-Class perl-GD perl-GD-Graph perl-GD-Text-Util perl-Hook-LexWrap perl-HTML-Mason perl-HTTP-Server-Simple perl-HTTP-Server-Simple-Mason perl-IO-Socket perl-Net-SNMP perl-Params-Validate perl-Socket6 perl-XML-RSS perl-DBD-mysql
# perl -MCPAN -e shell
cpan> install Bundle::CPAN
cpan> exit
RT Install
# wget http://download.bestpractical.com/pub/rt/release/rt.tar.gz
# tar xzf rt.tar.gz
# cd rt-*/
# ./configure --with-web-user=apache --with-web-group=apache --with-modperl2 --with-mysql
# perl sbin/rt-test-dependencies --with-mysql --with-modperl2 --install
Check, whether some required modules still missing and install them if needed.
# perl sbin/rt-test-dependencies --with-mysql --with-modperl2 --verbose|grep MISSING
Install RT.
# make install
Follow manual installation instruction from the step 5, there are a few some OS-independent step.
Apache configuration.
Append following lines to the /etc/httpd/conf.d/perl.conf
Enable Apache to start on boot.
# chkconfig httpd on
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